ClueCon Weekly with Krunal Patel [Season 15 Ep. 1]

ClueCon Weekly with Krunal Patel [Season 15 Ep. 1]

In this episode of ClueCon Weekly, host Jon Gray is joined by Krunal Patel, Chief Revenue Officer at Ecosmob and longtime FreeSWITCH contributor. Krunal shares his journey from VoIP engineer to sales leader, and dives into how AI is actively solving communication challenges faced by small and medium-sized businesses—from after-hours support and multilingual barriers to appointment scheduling and customer experience automation. The conversation explores practical AI applications in telecom, the importance of human-AI collaboration, and how Ecosmob is implementing real-world AI use cases, including voice agents, call summaries, and translation services. Kunal also shares insights into overcoming adoption hurdles, building scalable systems with limited resources, and the future of AI in unified communications. If you’re interested in how AI is improving CX and operational efficiency in telecom, this episode is packed with thoughtful examples and real-life experience. 🔗 Learn more about Ecosmob: https://www.ecosmob.com

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ClueCon Weekly with Krunal Patel