Explore this weeks updates and releases! 🔎

New Call Quality Metrics

We’ve added Call Quality Metrics to your call details view to help you quickly understand call performance and troubleshoot audio issues. You can now review:

• MOS score (overall audio quality)

• Jitter (audio stability)

• Packet loss & packet stats (network impact on audio)

• DTMF and advanced metrics (helpful for diagnosing keypad/IVR interactions)

These metrics are available on a per-call basis so you can pinpoint what happened and share details with your team faster.

Call Quality Metrics for cXML calls

​Improved SWML Script Editor

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We’ve unified the code editor experience across legacy Spaces and the Call Fabric UI. There is now one editor with improved usability and validation features, including:

• Formatting improvements (multi-line rendering and cleaner defaults)
• Syntax checks for YAML/XML (basic error detection)
• Schema validation for SWML (YAML)
• Resizable editor options
• Default starter content when creating a new SWML Script (no more blank editor)

New SWML Script Default Values