The support team can pass BAA or SOC 2 report requests to other SignalWire teams.
The compliance team can give customers (and even potential customers) a summary of our SOC 2 certification if they sign an NDA and agree not to share it with anyone (not even other people within their company - it's super confidential). Customers can email compliance@signalwire.com to complete this process. We have an article about SignalWire's SOC 2 certification: https://signalwire.com/blogs/industry/soc-2-type-ii-attestation
BAA (Business Associate Agreement) is a paid service from us - it's essentially where we guarantee that we are protecting health information. We sell BAA's to customers who want that level of guarantee. BAA requests can be sent to the Sales team at their email address sales@signalwire.com.