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Running a Packet Loss Test

  • Updated

 

When using SignalWire Work, you could experience losing connection to a room (or rooms). To verify that you are not experiencing networking issues on your computer simultaneously, we may advise that you run a packet loss test and then attempt to join a room. While in the room, monitor the packet loss test window while awaiting connection issues.

 

To run a Packet Loss Test:

Windows

  1. Open Command Prompt or Windows PowerShell
  2. Enter the command as follows: ping google.com -t

Mac OS

  1. Open the Terminal
  2. Enter the command as follows: ping google.com -t
  3. The test can be stopped by pressing Control + C at the same time

If the packet loss test window shows any packets that have been lost, you may have an issue with your connection that is causing these disconnections. Either way, it will help us continue investigating and diagnosing this issue.